Customer Care Advisor - Days

JD Sports Fashion; Kingsway; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount from Day 1

28 days holiday inclusive of Bankhols

Discounted gym membership

Staff shop

Unlimited discount events and more

staff Discount On JD Group and other品牌

personal development opportunities to学

Job summary

JD Sports Fashion in the United Kingdom is seeking a Customer Care Advisor to represent the brand across phone, email, social media and live chat, resolving product queries and handling telesales orders.

You will deliver excellent support, guide customers to informed decisions, and maintain accurate records while contributing to ongoing process improvements and strong team collaboration.

Qualifications

• Previous experience in a customer service role is desirable.
• Ability to stay calm and focused under challenging situations.
• Ability to work on own initiative and as part of a team.
• Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
• Understand confidentiality and compliance with legislation.
• Open and adaptable to change in a fast-growing business.
• Flexible approach to working to cover a 24/7 operation.
• Can-do attitude, accountable even when something is outside area of responsibility.
• Ability to provide good judgement, even in pressurised situations.
• Is a self-starter and self-sufficient.
• Excellent PC skills.
• Excellent communicator.
• Positive manner.

Responsibilities

• Positively represent the JD plc brand to our customers through multiple channels and resolve queries.
• Handle inbound contact by phone, email, social media and live chat, resolving product questions, issues or complaints pre/post order.
• Take orders by phone and set expectations on delivery timescales for telesales orders.
• Provide technical assistance to customers placing orders on the website.
• Assist with product questions and help customers reach informed purchasing decisions.
• Communicate information about the company’s products and services.
• Manage written communication via email and post and perform general admin duties.
• Accurately record reasons for customer contacts.
• Encourage feedback and provide recommendations for improvement to the line manager.
• Explain processes and procedures clearly when things don’t go to plan.

Job description

This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you’re on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them. This is your moment. This is JD. Are you in?

Job/Role Title: Customer Care Advisor

Reporting to: Customer Care Team Manager

Location: Kingsway

Role Description

Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution’s to customer queries. Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order. Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders. Providing technical assistance to customers placing orders on the website. Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases Communicating information about the company’s products and services. Dealing with written communication through email and post, as well as general administrative duties. Accurately recording reasons for customer contacts. Actively encouraging feedback from customers and providing recommendations for improvement to your line manager. Constructively explaining processes and procedures when things occasionally don’t go to plan.

Person Specification

• Previous experience in a customer service role is desirable.
• You need to have the ability to remain calm and focussed when dealing with challenging situations.
• Ability to work on own initiative and as part of a team.
• Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
• Understand(s?) the need for confidentiality and compliance with legislation.
• Open and adaptable to change, as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.
• Flexible approach to working, as we need to cover a 24/7 operation.
• Can-do attitude, accountable even when something is outside area of responsibility.
• Ability to provide good judgement, even in pressurised situations.
• Is a self-starter and self-sufficient.
• Excellent PC skills.
• Excellent communicator.
• Positive manner.

What we offer

• Staff discount from Day 1
• 28 days holiday inclusive of Bank holidays
• Discounted gym membership
• Staff shop
• Unlimited discount events and more
• staff Discount On JD Group and other brands within the organisation
• personal development opportunities to learn and develop at work

Thank you for your time #JD