Supervisor - Reading

JD GROUP; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Staff discount

Bike discount

Gym membership

Personal development

Apprenticeships and qualifications

Job summary

JD Sports is seeking a Supervisor to support the smooth running of the shop floor and uphold our high service standards. You will lead by example, guide colleagues on shift, and help maintain presentation and store performance.

The role emphasizes strong communication, teamwork, and attention to detail, with responsibilities including opening/closing duties, till operations, and promoting JD Group values through excellent customer experiences.

Qualifications

• Experience supervising or leading a retail team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and customer service focus.
• Passion for retail, trends, and brand standards.

Responsibilities

• Lead and support shop floor colleagues during shifts to maintain high service levels.
• Assist with opening/closing duties, till operations, and cash handling.
• Ensure visual standards, product presentation and brand alignment.
• Resolve customer queries and support store performance metrics.

Skills

Supervisory experience

Retail / customer-facing

Team leadership

Communication skills

Tools

POS systems

Job description

This is JD. Born in 1981. Built for Now.At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.

We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.

This is your moment.

This is JD.

Role Overview

As a Supervisor at JD Sports, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Desirable Attributes

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem‑solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully. As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications