Customer Care Advisor - Contracts

Wren Kitchens; Barton-upon-Humber; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life Assurance after 2 years' service

Benenden health after 1 year

EE discount

Staff discount on kitchen/bedroom

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Job summary

Wren Kitchens is seeking a diligent Contracts Customer Care Advisor to join our Contracts and Social Housing team in the United Kingdom. You will manage post-completion aftercare for housebuilders and homeowners, coordinating with installers to meet SLAs and achieve high levels of customer satisfaction.

You will work in a fast-paced environment, using CRMs and portals to track cases, raise POs, and ensure timely resolutions while maintaining strong relationships with customers and partners.

Qualifications

• Thrives in a fast-paced, customer-focused environment.
• Calm under pressure with strong problem-solving skills.
• Highly organised with excellent time management.
• Confident written and verbal communicator.
• Strong attention to detail.
• Customer care or kitchen industry experience (desirable).

Responsibilities

• Take ownership of aftercare cases from start to resolution.
• Communicate clearly and empathetically with housebuilders and homeowners.
• Schedule and coordinate aftercare works with installers.
• Update customer portals and internal CRM systems within SLA requirements.
• Raise and process purchase orders and subcontractor invoices.
• Complete general administrative tasks.
• Build strong relationships with customers and installation partners.
• Identify opportunities to support team and operational growth.

Skills

Customer care

Communication

Time management

Attention to detail

Problem solving

Organisation

Kitchen industry experience

CRM systems

Tools

CRM systems

Job description

About The Role

Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.

About The Role

Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.

In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.

Key Responsibilities

• Take ownership of aftercare cases from start to resolution
• Communicate clearly and empathetically with housebuilders and homeowners
• Schedule and coordinate aftercare works with installers
• Update customer portals and internal CRM systems within SLA requirements
• Raise and process purchase orders and subcontractor invoices
• Complete general administrative tasks
• Build strong relationships with customers and installation partners
• Identify opportunities to support team and operational growth

You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System.

What Wren offer?

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

About You

• Thrives in a fast-paced, customer-focused environment
• Calm under pressure with strong problem-solving skills
• Highly organised with excellent time management
• Confident written and verbal communicator
• Strong attention to detail
• Customer care or kitchen industry experience (desirable)

About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!