CUSTOMER CARE ADVISOR

The Bread Factory; Manchester; On-site; GBP 13,000; Part time

Job summary

An established industry player is seeking a part-time Customer Care Advisor to join their vibrant team in Manchester. This role involves being the first point of contact for customers, handling inquiries, and ensuring excellent service delivery. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work under pressure. With a focus on professional growth, this position offers a supportive environment where you can thrive while contributing to the success of the team. If you're passionate about customer care and looking for a fulfilling role, this opportunity is perfect for you.

Benefits

Opportunities for professional growth

25 days of holiday plus bank holidays

24-hour GP service

Enhanced maternity and paternity pay

Grandparents leave

Wellbeing programs

Cycle-to-work schemes

Free products on the job

Qualifications

• Previous experience in customer care and administration is required.
• Excellent communication skills, both verbal and written.

Responsibilities

• Handle customer inquiries and support the Head of Commercial.
• Issue credits, set up new customers, and track data.

Skills

Customer Service Skills

Attention to Detail

Problem-Solving

Teamwork

IT Proficiency

Communication Skills

Tools

CRM Systems

Job description

Customer Care Advisor, Part-Time, Manchester

About Us

Here at The Bread Factory, we produce artisanal sourdough made with our original 30-year-old starter. We have grown significantly in the last year and are expanding our customer care team to maintain our high standards of service. Join our friendly, upbeat team that already has strong relationships with our customers and help us continue delivering excellent service.

Daily Responsibilities

As the first point of contact for our customers, you will handle inquiries and support the Head of Commercial, working closely with our Account Manager and customer care team. Your main tasks will include:

• Issuing credits, setting up new customers, and data tracking.
• Using CRM systems to input orders and organize pricing structures.
• Handling customer complaints promptly, tracking issues, and resolving them.
• Receiving orders via phone, email, text, and WhatsApp.
• Advising customers on our product range and upselling where appropriate.
• Coordinating with accounts for invoicing queries.
• Collaborating with logistics for delivery-related questions.

Ideal Candidate

Previous experience in customer care and administration is required. You should possess:

• Excellent customer service skills and a positive attitude.
• Strong attention to detail and accuracy.
• Problem-solving abilities.
• Teamwork skills.
• Ability to work efficiently under pressure and prioritize tasks.
• Proficiency in IT and computer skills.
• Excellent communication skills, both verbal and written, including a good telephone manner.

Benefits

We offer various benefits, including:

• Opportunities for professional growth and development.
• 25 days of holiday plus bank holidays.
• 24-hour GP service.
• Enhanced maternity and paternity pay.
• Grandparents leave.
• Wellbeing programs.
• Cycle-to-work schemes.
• Free products on the job.

Shift Details

• Part-time, 20 hours per week, Monday to Friday, 8am – 12pm.
• One Saturday every 6 weeks, with a day off in lieu on Monday.
• Salary: £13,000 per year.

At The Bread Factory, we value diversity and encourage applications from all backgrounds. Our team is our greatest asset, and we believe in fostering an inclusive environment where everyone can grow and succeed.