Customer Care Advisor

Club L London; Manchester; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An innovative online retailer is seeking a Customer Care Representative to join their vibrant team in Manchester. This role is perfect for those passionate about delivering exceptional customer service and making a positive impact. You will provide support through email and instant messaging, ensuring customers feel valued and appreciated. With a focus on problem-solving and effective communication, you’ll thrive in a fast-paced environment while working independently and as part of a team. Enjoy a flexible work schedule, generous leave, and a supportive workplace culture that values your contributions.

Benefits

Bi-annual bonus scheme

25 days' annual leave

Extra day off for your birthday

Flexible working hours

Cycle to work scheme

Enhanced pension contribution

Enhanced maternity policy

40% staff discount

Healthcare Cashplan

Free onsite gym

Qualifications

• Entry-level role, previous customer service experience is a plus.
• Good English writing skills with attention to grammar.

Responsibilities

• Providing customer support through email and instant messages.
• Resolve customer inquiries efficiently and professionally.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Empathy

Education

High School Diploma

Customer Service Experience

Tools

Shopify

Dixa

Zendesk

Job description

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is excited to be growing the Customer Care team!

Full Time Hours – Monday – Thursday 10am – 6pm in our Manchester office, Sunday 10am – 6pm (WFH). You must be available to come into our Head Office in Trafford Park, Manchester for an initial 2-week paid training period Monday – Friday.

Roles and Responsibilities

1. Providing customer support through email and instant messages.
2. Great communicator and listener.
3. Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated.
4. Provide excellent customer service with great attention to detail.
5. Reply to customer queries in a professional manner and ensure that they receive a response that resolves their issue.
6. Resolve customer inquiries efficiently and quickly.
7. Be confident in following Club L procedures and making decisions.
8. Knowing company products and services to effectively communicate with customers and provide them with the correct resolution.

What does good look like?

1. This is an entry level role, however previous customer service experience is advantageous.
2. Ability to provide a positive customer experience.
3. Good English writing skills with good attention to grammar and sentence structure.
4. Ability to manage and handle customers via email and instant messaging.
5. Working knowledge of Shopify, Dixa, Zendesk or other Help Desk services would be beneficial.
6. Good communication and interpersonal skills.
7. Ability to work in a fast-paced environment.
8. Ability to work independently as well as being a great team player.

What's on offer?

• Bi-annual bonus scheme.
• 25 days' annual leave (plus bank holidays).
• Extra day off for your birthday.
• Flexible working hours around core hours of 10-4.
• Cycle to work scheme.
• Enhanced pension contribution.
• Enhanced maternity policy.
• 40% staff discount.
• Healthcare Cashplan.
• Free onsite gym.
• Social events.