Customer care coordinator

Fawkes and Reece; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable home builder in Newcastle is seeking a Customer Care Coordinator to support customers post-purchase. The role involves handling inquiries, coordinating repairs, and ensuring high service standards. Ideal candidates will have experience in customer service within the construction sector and strong organizational skills.

Benefits

Company pension scheme

Private medical insurance

Career development opportunities

Qualifications

• Previous experience in customer service or coordination in house building or construction sector.
• Strong knowledge of new build homes and NHBC standards.

Responsibilities

• Handling customer enquiries via phone, email, and face-to-face.
• Identifying and logging defects, booking engineers as required.
• Maintaining and updating the company CRM system.

Skills

Customer-focused

Organisational skills

Communication skills

Problem-solving

Job description

Reference: MDAV-435673-435645_1747298744
Posted: May 15, 2025

Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Newcastle, is hiring for a Customer Care Coordinator to join their busy and growing team.

Location: Newcastle
Position: Customer Care Coordinator
Industry: House building / Construction / Property Development

Job Overview:

As a Customer Care Coordinator, you will report directly to the Head of Customer Care and play a key role in supporting customers after the purchase of their new home. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution's while delivering outstanding service.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the house building or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Customer Care Coordinator job in Newcastle?
Contact Max Davies directly at 07545 438316 or apply via the link provided.