Customer Care Administrator

Barratt Redrow; Hedge End; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Barratt Redrow is seeking an organized administrative professional to support the Customer Care team after home purchases. You will handle routine admin tasks, maintain filing systems, and coordinate with internal and external colleagues to ensure smooth information flow.

The role requires experience in administration/secretarial work, strong MS Office and excellent written English, and the ability to manage multiple priorities with professionalism.

Qualifications

• Experience in an administration/secretarial role.
• Proficient with MS Office and strong written English.
• Ability to generate professional correspondence unaided.
• Good time management and ability to prioritise multiple tasks.
• Team player with a professional and pleasant manner.
• Excellent telephone skills.

Responsibilities

• Work closely with the Customer Care Manager to handle administrative tasks efficiently.
• Perform general departmental administration as required.
• Manage and maintain filing systems and databases.
• Liaise with internal and external contacts to ensure smooth information flow.
• Monitor costs incurred by the department.
• Ensure documents are processed within company systems within set timeframes.
• Provide other ad hoc duties and administrative support as needed.

Skills

Administration experience

Written English

Time management

Multi-tasking

Team player

Telephone skills

Tools

MS Office

Job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Customer Care Manager, to support them in fulfilling his/her responsibilities, contributing to the overall success of the business through the provision of efficient and effective administrative support.

You will be expected to:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information and work between the department, Head Office and other internal/external departments and contacts
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Provide other appropriate ad hoc duties, and administrative support within the Division, as and when required

What You’ll Need

To be successful in the role, we are looking for:

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

Benefits

Our Company and Benefits

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies

Our Benefits Are Fit To Measure

Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

Financial Benefits

As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts.

Lifestyle Benefits

Cycle to Work scheme, reduced hotel rate, discounts at major retailers... These make a massive difference to the quality of your lifestyle.

So much more...

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.