Customer Care Administrator

Barratt Developments plc; Southampton; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday

Job summary

Barratt Developments plc is seeking a customer care administrator to support the Customer Care Manager and ensure smooth administrative workflow across the department. You will handle filing, data management, and correspondence with internal and external contacts, contributing to high standards of service.

The role requires experience in administration/secretarial work, strong English writing, and the ability to multi-task under moderate pressure.

Qualifications

• Experience in an administration/secretarial role.
• Proficient in MS Office and written English.
• Strong time management and ability to multitask.
• Professional and customer-focused communication.
• Excellent telephone skills.

Responsibilities

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently.
• Perform general departmental administration tasks as and when required to meet the needs of the department.
• Manage and maintain relevant filing systems and databases.
• Liaise with internal and external customers/contacts to ensure a smooth flow of information and work between the department, Head Office and other internal/external departments and contacts.
• Monitor costs incurred by the department.
• Ensure effective and efficient processing of documents through Company systems, working within set time frames.
• Provide other appropriate ad hoc duties, and administrative support within the Division, as and when required.

Skills

MS Office

Written English

Time management

Multitasking

Telephone skills

Teamwork

Tools

MS Office

Job description

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Customer Care Manager, to support them in fulfilling his/her responsibilities, contributing to the overall success of the business through the provision of efficient and effective administrative support.

You will be expected to:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information and work between the department, Head Office and other internal/external departments and contacts
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Provide other appropriate ad hoc duties, and administrative support within the Division, as and when required

To be successful in the role, we are looking for:

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self–disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

We’ve been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barrattadopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on ourconstructionsites andsalesoffices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

We’ve been nationally recognised as a 5 star housebuildersince 2020 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barrattadopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on ourconstructionsites andsalesoffices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension

First‑class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more…

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.

About Southampton

Our dual‑branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands.

Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design.

That’s why we’ve been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this.

Where you’ll be
working

Here is where you'll be based, whether that's an office or one of our sites.

Putting diversity and inclusion front and centre

We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture.

Thinking ahead to leave a better world behind

We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day‑to‑day action we take.

See how our colleagues are building tomorrow together.