Customer Business Planners

L'Oreal; City of Westminster; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private medical insurance

Dental insurance

Pension plan

Share options

Discounts on brands

Job summary

L'Oréal is seeking a Customer Business Planner to join the commercial operations team. You will own the forecast processes for your account, providing visibility into performance trends, opportunities, and risks to key stakeholders across finance, supply chain, and marketing.

You will collaborate with brand teams, NAMs, retailers, and senior leadership to discuss plans, align forecasts, and deliver strong service levels.

Qualifications

• Strong communication skills and relationship-building abilities.
• Organized and capable of prioritizing in a fast-paced environment.
• Customer-first mindset with stakeholder management.
• Knowledge of Excel/PowerBI/forecasting tools preferred.

Responsibilities

• Forecast processes for the account and provide visibility of performance trends and risks.
• Engage with NAMs, retailers, supply chain, marketing, and finance teams.
• Share retailer insights and align on promotional plans and forecast.
• Support final turnover discussions with Paris and senior leadership.

Skills

Excellent communication

Collaboration & relationship building

Highly organized

Resilience

Customer first mindset

Tools

Excel

PowerBI

Forecasting tools

Job description

As a L'Oréal Customer Business Planners, you sit at the heart of the commercial operations team. Your role is pivotal to how we pilot our business, managing the forecast processes within your account to give your key stakeholders visibility of the performance trends, opportunities, and risks that surround the business performance. Your role is diverse, with many stakeholders to engage with day to day; you may start your day identifying key sales trends with your NAMs, before attending a strategic forecast review meeting with your retailer to discuss the latest promotional plans and aligning on your collaborative forecast for the coming months. You then jump on a call with the supply chain and marketing teams, sharing your key retailer insights on the performance of their products and providing hot off the press news surrounding NPD or promotional performance, while securing the strongest service for your retailer in the process. You end your day sitting down with key finance and senior commercial stakeholders, to discuss your insights on the forecast, presenting your views and helping shape the final turnover call made to Paris by the division's most senior leadership teams. It's a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal's commitment to beauty and customer satisfaction.

• Strong understanding of the building blocks and trends that influence the construction of a sales forecast.
• Excellent communication skills.
• Strong collaboration & relationship building skills, comfortable working with different brand teams and functions.
• Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment.
• Resilience: calm and focused dealing with the unexpected and the exceptional
• Demonstrate a customer first mindset.
• Preferred: Knowledge of Excel/ PowerBI / Forecasting tools.
• L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
• Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
• Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan.
• Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier!
• Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support.
• We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
• Learning is in our DNA at L'Oréal.
• We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.
• And there's lots more too!