Customer Business Planner - FTC

L'Oréal; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Brand discounts

Private medical insurance

Dental insurance

Pension plan

Gym membership

Fertility leave

Leadership programs

Job summary

L’Oréal seeks a Customer Business Planner to bridge commercial and supply chain, building accurate customer forecasts and guiding conversations with customers. The role accelerates collaboration internally and externally, championing the customer voice in planning and strategy.

You will lead monthly and quarterly forecasting cycles, ensure alignment with the account team, and share insights with supply chain and marketing to inform the forecast validation meeting.

Qualifications

• Strong understanding of the building blocks and trends that influence the construction of a sales forecast.
• Excellent communication skills and collaboration across teams.
• Highly organized with ability to prioritise and manage deadlines in a fast-paced environment.

Responsibilities

• Construct the complete customer forecast (sell in/out, base, promo, launch) with NAMs and Customer Supply Chain.
• Capture SIT impact to sales forecast; ensure accuracy and reflect cannibalization & seasonality trends.
• Document risks and ops at customer level affecting short- and long-term plans; coordinate monthly cycles.

Skills

Excel

Power BI

Forecasting tools

Tools

Forecasting software

Job description

Customer Business Planner

At L'Oréal, a Customer Business Planner is a Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving customer conversations. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer's voice.

A DAY IN THE LIFE

• Construction of the entire customer forecast (sell in and out – base, promo and launch) in collaboration with the NAMs and Customer Supply Chain team working on the account.
• Capture Stock in Trade (SIT) impact to sales forecast, ensure buy in profile accuracy, reflect cannibalization & seasonality trends
• Understand the key drivers and building blocks of the forecast, including sell out and sell in ambition. Document, assess and communicate key risks and ops at customer level that impact both short term turnover management (M -> M+2) and longer-term business plan execution
• Take ownership of the volume forecast and be able to understand, discuss and challenge the intricacies of the value sales forecast. Coordinate the Monthly Business Planning Cycle
• Carry out monthly KPI & M-1 Review, as well as quarterly diagnosis of turnover evolution and key driver and drainers
• Lead the account Business Planning Cycle, including monthly validation of the forecast with the Customer Business Manager/Customer Business Director
• Ensure alignment of the account team to monthly forecasting goals, tasks & deadlines
• Share key information with supply chain and marketing through the pre validation process to provide the latest commercial news for the forecast validation meeting Coordinate the Annual Business Planning Process
• Ensure all stakeholders are aligned to key deadlines and tasks

Track Weekly Sales Turnover

• In month tracking of net sales versus forecast and weekly reporting of any key changes in the short-term (3 month) horizon

Collaborate with the Customer

• By using segmentation principles where applicable, ensure alignment with customer on promotional forecasts.
• Work closely with Customer supply chain to ensure all SIT assumptions and buy-in profiles are as accurate as possible.

Who You Are

• Strong understanding of the building blocks and trends that influence the construction of a sales forecast.
• Excellent communication skills.
• Strong collaboration & relationship building skills, comfortable working with different brand teams and functions.
• Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment.
• Resilience: calm and focused dealing with the unexpected and the exceptional
• Demonstrate a customer first mindset.
• Preferred: Knowledge of Excel/ PowerBI / Forecasting tools.

What We Offer

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

How We Recruit

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.