Customer Business Planner - FTC

L'OREAL GROUP; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical and dental insurance

Private pension plan

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Job summary

L'Oréal is seeking a Customer Business Planner in a hybrid role bridging commercial and supply chain. You will develop accurate customer forecasts and drive conversations to challenge and shape our business plans.

You will engage with NAMs, retailers, supply chain, and marketing to align on promotions and forecasts, while presenting insights to finance and senior leadership.

Qualifications

• Understanding of the building blocks and trends that influence sales forecasts.
• Excellent communication skills.
• Strong collaboration and relationship-building with brand teams and functions.
• Highly organized with ability to prioritise deadlines in a fast-paced environment.
• Demonstrate a customer-first mindset.
• Preferred: Knowledge of Excel/PowerBI/Forecasting tools.

Responsibilities

• Develop and manage accurate customer forecasts for assigned accounts.
• Identify key sales trends with NAMs at the start of the day.
• Lead strategic forecast reviews with retailers to align on plan.
• Coordinate with supply chain and marketing to share retailer insights.
• Present forecast insights to finance and senior stakeholders to shape turnover calls.

Skills

Forecast knowledge

Excel/PowerBI

Stakeholder collaboration

Communication skills

Organised

Tools

Excel

PowerBI

Job description

Customer Business Planner

At L'Oréal, a Customer Business Planner is a Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving customer conversations. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer's voice.

A DAY IN THE LIFE

As a L'Oréal Customer Business Planners, you sit at the heart of the commercial operations team. Your role is pivotal to how we pilot our business, managing the forecast processes within your account to give your key stakeholders visibility of the performance trends, opportunities, and risks that surround the business performance.

Your role is diverse, with many stakeholders to engage with day to day; you may start your day identifying key sales trends with your NAMs, before attending a strategic forecast review meeting with your retailer to discuss the latest promotional plans and aligning on your collaborative forecast for the coming months. You then jump on a call with the supply chain and marketing teams, sharing your key retailer insights on the performance of their products and providing hot off the press news surrounding NPD or promotional performance, while securing the strongest service for your retailer in the process.

You end your day sitting down with key finance and senior commercial stakeholders, to discuss your insights on the forecast, presenting your views and helping shape the final turnover call made to Paris by the division's most senior leadership teams.

It’s a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal’s commitment to beauty and customer satisfaction.

WHO YOU ARE

• Strong understanding of the building blocks and trends that influence the construction of a sales forecast.
• Excellent communication skills.
• Strong collaboration & relationship building skills, comfortable working with different brand teams and functions.
• Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment.
• Resilience: calm and focused dealing with the unexpected and the exceptional
• Demonstrate a customer first mindset.
• Preferred: Knowledge of Excel/ PowerBI / Forecasting tools.

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they’re at the heart of L'Oréal’s success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You’ll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl’s and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We’ll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there’s lots more too!

WHO WE ARE

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

HOW WE RECRUIT

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L'Oréal.