Customer Banking Agent

Capita; Runcorn; On-site; GBP 26,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Mitarbeiter für den Kundenservice, die in einem dynamischen Umfeld arbeiten möchten. Diese Rolle bietet die Möglichkeit, mit einer Vielzahl von Kunden zu interagieren und maßgeschneiderte Lösungen anzubieten. Sie werden Teil eines unterstützenden Teams, das sich für kontinuierliches Lernen und berufliche Entwicklung einsetzt. Mit einem klaren Karriereweg und attraktiven Vorteilen ist dies eine hervorragende Gelegenheit für alle, die ihre Fähigkeiten in einem bedeutenden Bereich weiterentwickeln möchten. Wenn Sie bereit sind, in einem vielfältigen Team zu arbeiten und einen Unterschied zu machen, freuen wir uns auf Ihre Bewerbung!

Benefits

Interne Karriereentwicklung

Exklusive Rabatte und Vorteile

23 Tage Urlaub, steigend auf 27

Betriebliche Altersvorsorge

Lebensversicherung

Elternzeitregelungen

Zugang zu DigiCare + Arbeitsplatzdiensten

Mitarbeiter-Netzwerkgruppen

Qualifications

• Erfahrung im Kundenservice in Callcentern oder Finanzdienstleistungen erforderlich.
• Fähigkeit, mehrere Systeme effizient zu navigieren.

Responsibilities

• Bearbeitung eingehender Anrufe und Bereitstellung maßgeschneiderter Lösungen.
• Unterstützung von Kunden in schwierigen finanziellen Situationen.

Skills

Empathie

Resilienz

Starke Kommunikation

Problemlösung

Aufmerksamkeit für Details

Tools

Mehrere Computersysteme

Job description

Start with a competitive salary of £26,542.00, with the exciting potential to increase to £27,032.00 as you develop and demonstrate your skills! Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards.

Job Description

Key information:

You will work 40 hours per week between 8am - 8pm, Monday - Friday, and 9am-5pm Saturday on a rota basis. Training lasts approximately 4 weeks, from 8:30am - 5pm, Monday to Friday. Post-training, an 8-week learning academy will prepare you to work between 8am - 8pm, Monday - Friday, and 9am-5pm Saturday on a rota basis.

What's in it for you?

• Internal career progression via Capita Academy with clear development plans.
• Exclusive discounts, benefits, and cashback for employees and families.
• 23 days' holiday, rising to 27, with options to buy extra leave.
• Work on Bank Holidays with a day in lieu; Christmas, Boxing Day, and New Year’s Day are non-working days.
• Company-matched pension, life assurance, cycle2work scheme, and generous parental leave policies.
• Voluntary benefits including retail discounts, health & wellbeing, travel, and technology.
• Access to DigiCare + Workplace services and Employee Network Groups promoting diversity and inclusion.

What you'll be doing:

• Handling inbound calls, engaging with customers in various financial situations, and providing tailored, affordable solutions.
• Managing customer complaints in accordance with FCA standards.
• Supporting vulnerable customers with care and understanding.
• Collaborating with a team to achieve targets.
• Building rapport and delivering excellent customer service.
• Continuously improving skills through learning and coaching.
• Navigating multiple systems efficiently, with prior experience essential.

Experience:

• Experience in call centre customer service, fast-paced office environments, healthcare, or financial services.
• Experience with multiple computer systems is essential.

Skills:

• Empathy, resilience, strong communication, problem-solving, and attention to detail.

Join our diverse team of professionals committed to learning and career advancement. Previous experience is required as this is not an entry-level role.

Ready to take the next step? Let's achieve great things together!

What will happen next:

1. Apply through our short application form.
2. Your application will be reviewed by our recruitment team.
3. Attend a video interview with a recruitment team member.
4. If successful, participate in an onsite assessment centre at Preston Brook.

We are an equal opportunity and Disability Confident employer, committed to inclusive recruitment and support. For accessible formats or support, contact [e-mail].

Capita delivers innovative solutions across the UK, Europe, India, and South Africa, with 55,000 employees in three divisions: Capita Experience, Public Service, and Portfolio.