Customer Banking Agent

ENGINEERINGUK; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

Join a dynamic team in Liverpool as a Customer Banking Agent, where your supportive nature and excellent communication skills will guide customers on their financial journey. This role offers a competitive salary with opportunities for growth and training, ensuring you develop your skills while making a positive impact on customers' lives. Enjoy a flexible work environment with the option to work from home after a qualifying period, alongside a range of benefits including a company-matched pension and employee discounts. Be part of a diverse team committed to excellence and customer satisfaction.

Benefits

Internal career progression

Exclusive employee discounts

23 days' holiday, rising to 27

Company-matched pension

Life assurance

Paid maternity leave

Cycle2work scheme

Health and wellbeing support

Flexible work options

Access to Employee Network Groups

Qualifications

• Experience in customer service or call center roles.
• Ability to navigate multiple systems efficiently.

Responsibilities

• Handle inbound calls and provide tailored solutions.
• Support vulnerable customers with care and understanding.
• Collaborate with a supportive team to meet targets.

Skills

Empathy

Resilience

Communication

Problem-Solving

Attention to Detail

Job description

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Start with a competitive salary of £26,542.00, with the exciting potential to increase to £27,032.00 as you develop and demonstrate your skills! Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards.

Join our dynamic team based in Preston Brook, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collections role - you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.

You will be working in an environment that offers new opportunities every day, with the convenience of free parking, easy access to local transport links, and proximity to shops for your breaks.

Don't drive? No problem! We offer a FREE shuttle bus service to and from Preston Brook office, connecting you to Runcorn and Warrington stations. After a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! Enjoy the balance of office and home working while being part of a supportive team.

Job title:

Customer Banking Agent

Job Description:

Key information:

• You will work 40 hours per week between 8am - 8pm, Monday - Friday, and 9am-5pm on Saturdays on a rota basis. Rota examples will be provided at interview.
• Training lasts approximately 4 weeks, working 8:30am - 5pm, Monday - Friday.
• Following training, an 8-week learning academy will be held, with working hours between 8am - 8pm, Monday - Friday, and 9am-5pm on Saturdays on a rota basis.

What's in it for you?

• Internal career progression via Capita Academy, with clear development plans.
• Exclusive discounts, benefits, and cashback for employees and their families.
• 23 days' holiday, rising to 27, with options to buy extra leave.
• Occasional work on Bank Holidays; Christmas Day, Boxing Day, and New Year's Day are non-working days. If scheduled on a bank holiday, you will receive a day in lieu.
• Company-matched pension, life assurance, cycle2work scheme, paid maternity, adoption, shared parental leave, paternity pay, and more.
• Voluntary benefits including retail, social, health & wellbeing, travel, and tech discounts.
• Access to Aviva DigiCare+ Workplace services for health and wellbeing support.
• Participation in Employee Network Groups promoting diversity and inclusion.

What you'll be doing:

• Handling inbound calls, speaking and listening to customers in different financial situations, and providing tailored, affordable solutions.
• Managing customer complaints in accordance with FCA standards.
• Supporting vulnerable customers with care and understanding.
• Collaborating with a supportive team to meet targets.
• Building rapport through meaningful conversations and delivering excellent customer service.
• Engaging in continuous learning, coaching, and development.
• Making a positive impact on customers' lives.
• Navigating multiple systems efficiently, with prior experience in using various systems essential.

Experience:

Showcase expertise in at least one of the following:

• Call Centre Customer Service
• Fast-Paced Office Environment
• Healthcare Environment
• Financial Services
• Experience with multiple computer systems

Skills:

Bring these skills to our team:

• Empathy: Understanding and genuine concern foster trust and successful resolutions.
• Resilience: Maintaining emotional stability and motivation.
• Communication: Strong verbal and written skills for engaging and explaining to customers.
• Problem-Solving: Assessing situations and devising effective solutions.
• Attention to Detail: Ensuring accuracy and high-quality work.

Join our diverse team of professionals! We offer opportunities to learn, grow, and succeed. Some previous experience is required as this is not an entry-level role.

Ready to advance your career? Let's achieve great things together!

What will happen next:

• Apply now via our short application form.
• Your application will be reviewed.
• You may be invited to a video interview.
• Successful candidates will be invited to an onsite assessment at Preston Brook.

Equal Opportunities:

We are an inclusive employer committed to merit-based recruitment. For accessible formats or support, contact [e-mail]. Access to Work can assist candidates with disabilities in the hiring process.

Location:

Liverpool, United Kingdom

Time Type:

Full time

Contract Type:

Permanent