Customer Banking Agent

Capita; Chester; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Join a dynamic team in a role that goes beyond the ordinary! This position offers a competitive salary with growth potential, allowing you to make a real impact on customers' financial journeys. Experience a supportive environment with perks like free parking and a shuttle service, making your commute hassle-free. After six months, enjoy the flexibility of working from home while still being part of a collaborative team. Embrace the opportunity to develop your skills and contribute to meaningful solutions for customers in various financial situations.

Benefits

Free Parking

Shuttle Bus Service

Work from Home Flexibility

Qualifications

• Strong conversational skills to assist customers effectively.
• Ability to craft personalized financial solutions.

Responsibilities

• Manage inbound calls and engage with customers about financial health.
• Provide tailored solutions to meet diverse customer needs.

Skills

Conversational Skills

Customer Engagement

Problem Solving

Job description

Start with a competitive salary of £26,542.00, with the exciting potential to increase to £27,032.00 as you develop and demonstrate your skills! Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards.

Join our dynamic team based in Preston Brook, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role – you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.

You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks.

Don't drive? No problem! We offer a FREE shuttle bus service to and from Preston Brook office, connecting you to Runcorn and Warrington stations. This means you can commute with ease and at no extra cost. What's more, after a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! Imagine the perfect balance of an office environment and the comfort of your own home. Enjoy the best of both worlds while still being part of a supportive and dynamic team.