Customer Assurance & Supplier Risk Analyst

Restore plc; Gillingham; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Life assurance

Annual leave entitlement

Contributory pension scheme

Share save scheme

Paid volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

Restore Information Management is the UK's leading provider of information management services. We are seeking a Customer Assurance & Supplier Risk Analyst to strengthen our B2B assurance and third-party risk controls in a hybrid role based near Rainham.

You will coordinate customer assurance questionnaires and supplier risk activities, while collaborating across Information Security, IT, Legal, Procurement and Health & Safety to drive continuous improvement and risk visibility.

Qualifications

• Demonstrated ability to analyse complex information and identify risks.
• Strong organisational skills and the ability to manage multiple requests.
• Clear written communication for documentation and responses.
• Proactive stakeholder engagement across IT, Legal, Procurement and Security.
• Attention to detail with audit-ready record keeping.
• Curiosity and willingness to learn and improve processes.
• Confidence using systems and process tools to drive efficiency.

Responsibilities

• Coordinate and complete B2B customer assurance questionnaires and supplier assessments.
• Review incoming questionnaires; identify information required and coordinate responses.
• Manage multiple questionnaires concurrently and ensure completeness and accuracy.
• Develop relationships with Information Security, IT, Legal, Procurement and other teams.
• Support PQQs, RFIs and tender submissions where appropriate.
• Help design and improve the end-to-end customer assurance process.
• Coordinate supplier risk assessments and ongoing monitoring via Achilles.
• Review supplier information, identify gaps, and drive investigations.
• Track risks and remediation actions through to closure.
• Maintain audit-ready supplier risk records and reporting dashboards.

Skills

Strong analytical thinking

Excellent organisation

Strong written communication

Confident stakeholder management

Attention to detail

Curiosity and learning agility

Systems confidence

Process-improvement mindset

Tools

Achilles

Questionnaire-management platform

Job description

Role: Customer Assurance & Supplier Risk Analyst

Location: Hybrid (Rainham)

Contract Type: Permanent

Hours: Monday - Friday (37.5 Hours)

Salary: £35,000 - £50,000 per annum

B2B Customer Assurance | Third-Party Risk Management | Supplier Assurance

Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting.

Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.

Purpose of the Role

This is a new role with responsibility for two closely connected areas of business assurance.

Key Responsibilities

Customer Assurance

Restore's customers are predominantly other businesses and organisations. As part of selecting, onboarding and periodically reviewing Restore as one of their suppliers, those customers regularly send us detailed questionnaires.

• Coordinate and complete B2B customer assurance questionnaires, supplier assessments, security questionnaires and other third-party due diligence requests received from Restore customers.Review incoming questionnaires, identify the information and evidence required and coordinate responses with appropriate subject-matter experts across Restore.
• Manage multiple questionnaires concurrently
• Review responses for completeness, consistency and accuracy before submission.
• Develop strong working relationships with teams including Information Security, IT, Legal, Procurement, HR, Health & Safety, Environmental, Business Continuity, Operations, Quality and other specialist functions.
• Support customer Pre-Qualification Questionnaires (PQQs), Requests for Information (RFIs) and tender submissions where appropriate.
• Help design, document and continuously improve Restore's end-to-end customer assurance questionnaire process.

Supplier Risk

Looking in the opposite direction, Restore also needs to understand and manage the risks presented by organisations within its own supply chain.

• Coordinate supplier/vendor risk assessments in accordance with Restore's policies and procedures.
• Manage supplier onboarding assessments, due diligence, ongoing monitoring and reassessment activities through Restore's third-party supply-chain risk management platform, Achilles.
• Review supplier information and evidence, identify potential gaps or risks and coordinate further investigation with relevant subject-matter experts.
• Track identified supplier risks, remediation actions and outstanding information through to closure.
• Maintain accurate and audit-ready supplier risk records.
• Produce clear management information on supplier assessment activity, outstanding actions, emerging risks and trends.
• Escalate material supplier risks through the appropriate governance channels.

Process, Systems and Continuous Improvement

• Support the introduction and ongoing administration of a dedicated questionnaire-management platform.
• Develop and maintain a central knowledge library of approved responses, supporting evidence and subject-matter ownership to improve the speed, accuracy and consistency of future submissions.
• Identify opportunities to simplify and automate customer and supplier assurance activities.
• Maintain accurate records, evidence and audit trails.
• Develop effective trackers, dashboards and reporting to provide visibility of workload, response times, outstanding actions and risk.
• Contribute to internal and external audits where required.
• Support the ongoing development of Restore's customer assurance, supplier risk and Third-Party Risk Management frameworks.

Essential Criteria

• Strong analytical thinking
• Excellent organisation.
• Strong written communication
• Confident stakeholder management
• Attention to detail
• Curiosity and learning agility
• Systems confidence
• Process-improvement mindset

About The Company

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.