Customer Assistant - Operations - Lisburn

Marks & Spencer Plc; Lisburn; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in Operations to be the backstage powerhouse of our stores. The role is physically demanding and high‑intensity, keeping the store running like clockwork.

You’ll roll up your sleeves, work smart, and contribute to a smooth customer flow. You’ll handle stock, deliveries and essential behind‑the‑scenes work, ensuring the shop floor stays full, clean and ready for customers to shop.

Qualifications

• Flexibility to work across the wider store.
• Proficient with digital tools to track deliveries and stock.
• Collaborative, supportive team member across functions.

Responsibilities

• Stock, deliveries and behind-the-scenes tasks to keep the store running smoothly.
• Keep the shop floor full, clean and ready for customers.
• Move products with urgency and accuracy, adapting to changing store demands.

Skills

Flexibility

Digital confidence

Team player

Job description

Week 1

Sunday 10-6
Monday 10-6
Wednesday 10-6
Thursday 10-6
Friday 1-9

Week 2

Monday 10-6
Tuesday 10-6
Wednesday 10-6
Friday 10-6
Saturday 1-9

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.