Customer Assistant - Kitchen

BUZZ Bingo; Heysham; On-site; GBP 12,398 - 15,153; Part time

Benefits offered by this job

Wellbeing apps

Training & development

Awards & recognition program

Learning platform access

Safety training

Job summary

BUZZ Bingo in Morecambe is hiring a Customer Assistant for a 16 hour flexible contract over 7 days, including evenings and weekends. The role includes kitchen duties, so kitchen experience is required.

You will deliver first-class, personalised service and build rapport with customers in a lively club setting. Benefits include wellbeing apps, training, awards, 4 weeks leave plus holidays, staff discounts, and a pension plan.

Qualifications

• Experience delivering first-class, personalised customer service in a face-to-face role.
• Kitchen experience is required.
• Outstanding communication skills across situations.
• Experience handling cash and basic numeracy.
• Willingness to adapt and enforce company policies.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible across all areas of the Club from front of house to kitchen and housekeeping.
• Support with other duties as requested by the line manager.
• Create a Safer Gambling Environment for Customers and Colleagues.

Skills

Customer service

Hospitality experience

Cash handling

Communication

Tools

POS system

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Morecambe Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends, and includes working in the kitchen, so previous kitchen experience is required.

The Role You ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Kitchen experience is required.
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+