Customer Assistant

BUZZ Bingo; Heysham; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Wellbeing app

Thrive App for mental wellbeing

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform

In-house Training Fire safety

Mental Health Advocates

Annual Leave (4 weeks + PH) prorated

Holiday buy scheme

Staff discount

Refer a Friend

Life Assurance

Pension Scheme

Job summary

BUZZ Bingo in Morecambe (Heysham area) is hiring a Customer Assistant for a 16 hour contract, fully flexible over 7 days including evenings and weekends. You will support the kitchen as part of the role and help deliver excellent service to our customers.

Ideal candidates will have experience in customer service, strong communication, and basic numeracy for cash handling. You will work across front of house, book sales, and bar areas, contributing to a friendly, safe gambling environment.

Qualifications

• Experience in delivering first class, personalised customer service in a face-to-face role.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club including front of house, book sales, treasury, machines, the bar area and kitchen.
• Support with other duties as requested by the line manager.
• Ensure a Safer Gambling Environment for all Customers and Colleagues across online, in club and live channels.

Skills

Customer service

Cash handling

Communication

Numeracy

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Morecambe Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends. As part of the role, you will be required to support our kitchen, so a willingness to work in the kitchen is essential.

The Role You ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Willingness to work in the kitchen is essential.
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+