Customer Assistant - In-Store Bakery - Ilkeston SF

Marks & Spencer Plc; Ilkeston; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is recruiting a Customer Assistant for the Bakery section. You will be on the front line of fresh produce, delivering hot bread and five-star service while working under pressure and with precision.

Expect to be hands-on, bringing energy, attention to detail and strong customer focus to every shift. You will adapt to the store's rhythm, move quickly, and collaborate with teammates to maintain high food quality and safety standards.

Qualifications

• Must be 18+ due to specialist cutting equipment safety regulations.

Responsibilities

• Deliver hot bread, fresh perspectives and fast, five-star service to customers.
• Confidently manage demand, keep shelves full and customers impressed.
• Balance speed with safety to maintain freshness and availability during peak hours.
• Be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift.

Job description

Work Pattern

Week 1

Sunday 10:00 - 18:00
Monday 13:00 - 21:00
Thursday 13:00 - 21:00
Friday 13:00 - 21:00

Week 2

Monday 13:00 - 21:00
Tuesday 13:00 - 21:00
Friday 13:00 - 21:00
Saturday 13:00 - 21:00

Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.

At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.

You’ll confidently manage demand, keeping our shelves full and our customers impressed.

Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.

Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high‑quality output.

Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast‑paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it?