Customer Assistant - In Store Bakery - Dorking

Marks & Spencer Plc; Dorking; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Unsocial premium £3/h (22:00–06:00)

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Bakery section. You’ll work with fresh produce, under pressure, delivering hot bread and five-star service to customers. You’ll be a hands-on brand ambassador with energy and attention to detail on every shift.

Shifts vary and include early mornings and some late hours. An unsocial premium of £3.00 per hour applies for hours between 22:00 and 06:00, rewarding dedication to peak trading times.

Qualifications

• Experience in fast-paced hospitality or retail environments preferred.
• Ability to work early mornings and some late shifts.
• Passion for food and commitment to high quality standards.

Responsibilities

• Deliver hot bread and fresh produce with five-star customer service.
• Assist with bakery operations and maintain stock levels during shifts.
• Balance speed with safety to ensure consistent product quality.

Skills

Customer service

Food safety

Attention to detail

Teamwork

Job description

Work Pattern

Week 1

Sunday: 07:00-15:00
Tuesday: 13:00-21:00
Friday: 06:00-14:00
Saturday: 05:00-13:00

Week 2

Monday: 06:00-14:00
Tuesday: 05:00-13:00
Wednesday: 05:00-13:00
Saturday: 06:00-14:00

Under 18 disclaimer

This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.

• At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.


• You’ll confidently manage demand, keeping our shelves full and our customers impressed.


• Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.


• Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.


• Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day.