Customer Assistant - Food - Twickenham

Marks & Spencer Plc; Twickenham; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer plc in the UK is hiring a Customer Assistant in our Food section. You’ll be on the frontline, delivering five-star service and helping customers find the right products.

This role requires resilience, adaptability across store areas, and comfort using digital tools like Sparks App to assist shoppers.

Qualifications

• Customer service-focused with ability to thrive under pressure.
• Willingness to learn about food products and recommend items.

Responsibilities

• Provide five-star service and contribute to a seamless shopping experience.
• Assist customers, sell and upsell food products in a fast-paced environment.
• Work across store areas with flexibility to meet demand.

Job description

Work Pattern:

Week 1:

• Sunday: 17:00-21:00
• Tuesday: 06:00-10:00
• Wednesday: 18:00-22:00
• Friday: 12:00-16:00

Week 2:

• Sunday: 11:00-15:00
• Monday: 18:00-22:00
• Thursday: 18:00-22:00
• Saturday: 18:00-22:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?