Customer Assistant - Food - Sutton

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in London is hiring a Customer Assistant in our Food section for evening shifts. You’ll be at the frontline, delivering five-star service at pace while helping customers find products and answer questions.

You’ll use Sparks App and in-store devices to enhance the shopping experience. We value resilience, a team-first attitude, and flexibility to work across different areas as demand changes.

Qualifications

• You must be able to deliver five-star service at pace.
• Digitally confident and able to use Sparks App and in-store devices.

Responsibilities

• Frontline customer service in the Food section, helping customers find products and answering questions.
• Flexible to work across different areas of the store as demand changes.
• Contribute to a positive, high-energy environment and teamwork to deliver seamless customer experience.

Job description

Work Pattern:

Sunday 17:00-21:00
Thursday 17:00-21:00
Friday 17:00-21:00
Saturday 17:00-21:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?