Customer Assistant - Food - Marshalswick St Albans Simply Food

Marks & Spencer Plc; St Albans; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer plc is hiring a Customer Assistant in our Food section. You’ll be the frontline ambassador, delivering five-star service, explaining product knowledge, and handling busy periods with a calm, proactive approach.

We value teamwork, flexibility, and digital confidence to use Sparks App and in-store devices. Shifts include evenings and weekends, with a £3 per hour unsocial premium for hours 22:00–06:00. Join a fast-paced team at UK’s leading retailer.

Qualifications

• Experience in delivering customer service in a fast-paced environment.
• Ability to work flexible shifts, including evenings and weekends.
• Comfort with using digital tools to enhance the customer experience.

Responsibilities

• Provide frontline service and drive sales in the Food section.
• Advise customers and promote products to meet demand.
• Utilise Sparks App and in-store devices to assist customers.
• Be a team player and adapt to varied store areas during shifts.

Skills

Customer service

Teamwork

Flexible shifts

Digital confidence

Tools

Sparks App

In-store devices

Job description

Work Pattern
Week One
Sunday 17:00-21:00
Monday 15:00-23:00
Thursday 19:00-23:00
Saturday 15:00-23:00

Week Two
Sunday 13:00-21:00
Tuesday 15:00-23:00
Wednesday 19:00-23:00
Thursday 19:00-23:00

Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.