Customer Assistant - Food - Lisburn

Marks and Spencer; Lisburn; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Marks & Spencer in the United Kingdom is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and helping customers find what they need.

Shifts are early mornings, for example 04:00-12:00, with an unsocial premium of £3.00 per hour for hours between 22:00-06:00. You’ll work as part of a supportive team, using Sparks App and in-store devices to enhance the customer experience and drive sales.

Qualifications

• Must be 18 or older to comply with health and safety policies.
• Ability to work quickly and accurately under pressure.
• Comfort with using digital tools to assist customers.

Responsibilities

• Deliver five-star service at pace and assist customers in the Food section.
• Recommend and sell products to meet customer needs and drive sales.
• Utilise Sparks App and in-store devices to enhance customer experience.

Skills

Customer service

Multi-tasking

Communication

Tools

Sparks App

In-store devices

Job description

Friday 04:00-12:00

+ £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

Work Pattern

• Monday 04:00-12:00
• Tuesday 04:00-12:00
• Wednesday 04:00-12:00
• Friday 04:00-12:00
• Saturday 04:00-12:00
• Monday - 04:00-12:00
• Tuesday 04:00-12:00
• Wednesday 04:00-12:00
• Thursday 04:00-12:00
• Friday 04:00-12:00

Under 18 disclaimer This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

+ £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?