Customer Assistant - Food - Leamington Shopping Park

Marks and Spencer; Royal Leamington Spa; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is seeking a Customer Assistant for its Food section in Royal Leamington Spa. This role involves delivering excellent customer service, maintaining high product standards, and effectively engaging with customers. Ideal candidates will be passionate about food, adaptable, and digitally savvy. Flexible working patterns include Sunday afternoons and Saturday evenings.

Qualifications

• Passionate about food products and customer service.
• Able to work flexibly across different areas of the store.
• Willingness to receive and act on feedback.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store tidy and ensure shelves are stocked.
• Engage proactively with customers to understand their needs.
• Build expert product knowledge to recommend products.
• Monitor and deliver on daily sales targets.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Adaptable to changing situations

Job description

Overview

Customer Assistant - Food - Leamington Shopping Park

Join our team at M&S as a Customer Assistant in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Training will be provided to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Working Pattern

Sunday - 13:00-17:00
Saturday - 16:00-20:00

About Us / Equal Opportunities

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.