Customer Assistant - Food- Islington

M&S Careers; Greater London; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section, joining the frontline team to deliver fast, friendly service during peak times.

You will use Sparks App and in-store devices to assist customers, while thriving in a busy, high-energy environment. Teamwork and flexibility across store areas and shifts are essential to meet daily demand.

Qualifications

• Experience delivering strong customer service in a fast-paced environment.
• Comfort using digital tools to assist customers and complete transactions.
• Able to work effectively in a team and support colleagues during busy periods.

Responsibilities

• Deliver five-star service at pace on the shop floor and front line.
• Use Sparks App and in-store devices to help customers find products.
• Be a team player in a positive, high-energy environment supporting colleagues.
• Be flexible to work across different store areas and shifts as demand changes.

Skills

Customer service

Digital literacy

Teamwork

Tools

Sparks App

In-store devices

Job description

Work Pattern

Tuesday 17:00-21:00
WEDNESDAY 17:00-21:00
FRIDAY 17:00-21:00
SATUARDAY 17:00-21:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?