Customer Assistant - Food - Fosse Park

Marks & Spencer Group; Leicester Forest East; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service, handling busy periods, and promoting our latest food products.

The role emphasizes being a brand ambassador who stays adaptable and digitally confident with Sparks App and in-store devices. You'll thrive in a fast-paced, high-pressure environment, supporting customers with knowledge and a can-do attitude.

Qualifications

• Experience in customer service in retail is preferred.
• Willingness to work night shifts.
• Ability to thrive under pressure and deliver five-star service.
• Comfort with using Sparks App and in-store devices.

Responsibilities

• Assist customers in the Food section with speed and courtesy.
• Promote and sell new food products to customers.
• Be a brand ambassador and uphold store standards.
• Be flexible to work across various store areas as needed.

Skills

Customer service

Team player

Flexible scheduling

Digital literacy

Tools

Sparks App

In-store devices

Job description

Working Pattern

Thursday 22:00-06:00
Friday 22:00-06:00
Saturday - 22:00-07:00

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?