Customer Assistant - Food - Gateway M40 Banbury

Marks and Spencer; Banbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Banbury is seeking a Customer Assistant for our Food section to join the frontline of the UK’s fastest growing retailer. You’ll be mainly on the shop floor, delivering five-star service at pace and helping customers with knowledge of our products.

You’ll need to stay calm under pressure, be a team player, and be comfortable using Sparks and other in-store devices to enhance the shopping experience. Shifts include evenings and Sundays.

Qualifications

• Frontline retail role requiring excellent customer service.
• Ability to stay calm under pressure and handle busy periods.
• Knowledge of M&S Food products or quick learning of product ranges.

Responsibilities

• Deliver five-star service at pace to customers.
• Recommend and sell new food products to shoppers.
• Utilise Sparks and in-store devices to enhance the customer experience.
• Contribute to a positive, high-energy store environment.

Skills

Customer service

Teamwork

Communication

Digital literacy

Tools

Sparks app

In-store devices

Job description

Friday 16:30 - 20:30 Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

• Sunday 13:00 - 17:00
• Monday 16:30 - 20:30
• Friday 16:30 - 20:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?