Customer Assistant - Food - Cribbs Causeway

Marks and Spencer; West of England; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service and confidently promoting our latest food products to customers.

You’ll thrive in a fast-paced, high-demand store, using Sparks App and in-store devices to assist shoppers. Flexibility across shifts and areas is essential to meet busy periods and seasonal peaks.

Qualifications

• Customer-focused and able to thrive in a high-pressure environment.
• Digital confidence using Sparks App and in-store devices.
• Team player with flexible availability across store areas.

Responsibilities

• Provide five-star customer service at pace during busy periods.
• Promote and sell food products while maintaining product knowledge.
• Use digital tools to enhance the customer experience and speed up service.
• Work across various store areas to meet changing demands.

Skills

Customer service

Adaptability

Teamwork

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details
Work Pattern
Week 1
Sunday 07:00-15:00
Monday 07:00-15:00
Tuesday 07:00-15:00
Wednesday 07:00-15:00
Friday 07:00-12:00
Week 2
Monday 07:00-15:00
Tuesday 07:00-15:00
Wednesday 07:00-15:00
Friday 07:00-15:00
Saturday 07:00-15:00
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?