Customer Assistant - Food - Covent Garden

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Unsocial premium

Late-night shifts

Job summary

Marks & Spencer plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest-growing retailer. You’ll deliver five-star service at pace, while embracing the transformation we’re driving and supporting customers as they shop.

You’ll be a down-to-earth colleague who thrives under pressure, ready to roll up your sleeves and contribute across store areas. Flexibility and digital confidence are essential for success.

Qualifications

• Experience in customer-facing roles preferred.
• Comfort using digital tools and devices.
• Willingness to work across store areas and shifts.

Responsibilities

• Provide five-star service and assist customers.
• Recommend and sell food products.
• Use Sparks App and store devices to help customers.
• Support across store areas during busy periods.

Skills

Customer service

Digital confidence

Teamwork

Tools

Sparks App

Job description

Work Pattern
Sunday 12:00 - 20:00
Monday 15:00 - 23:00
Tuesday 15:00 - 23:00
Wednesday 15:00 - 23:00
Thursday 15:00 - 23:00

Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we‘re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.