Customer Assistant - Food - Bromley

Marks and Spencer; Bromley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Night shift premium £3/hr

Job summary

Marks & Spencer in the Food section invites you to join as a Customer Assistant. You’ll be at the frontline of the UK’s fastest growing retailer, not just filling shelves but building a team of down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who take pride in M&S Food products, are ready to roll up their sleeves, day in and day out, meeting strong customer demand head-on.

Qualifications

• Over 18 required due to night shifts.
• Retail experience preferred but not required.
• Able to work nights and weekends as needed.
• Comfortable with using digital tools and devices.

Responsibilities

• Provide five-star service at pace to customers.
• Serve customers and upsell products where appropriate.
• Work across store areas as needed to meet demand.
• Maintain product knowledge and keep shelves tidy and well stocked.

Skills

Customer service

Communication

Teamwork

Resilience

Tools

Sparks system

In-store devices

Job description

All the details

Work Pattern

Thursday 22:00-08:00
Friday 22:00-08:00

Under 18 disclaimer

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?