Customer Assistant - Fashion, Home & Beauty - Harrogate

Marks & Spencer Plc; Harrogate; On-site; GBP 12,000 - 15,000; Full time

Job summary

Join Marks & Spencer as a Customer Assistant in our Food section. You’ll be the frontline, delivering five-star service and helping customers choose our latest food products.

You’ll thrive under pressure, stay sharp during peak times, and support store colleagues to keep shelves stocked and merchandised effectively. You’ll use Sparks and in-store devices to assist customers, demonstrate product knowledge, and drive sales.

Qualifications

• Customer-focused and able to deliver five-star service.
• Excellent communication and interpersonal skills.
• Comfortable using Sparks and in-store devices to assist customers.

Responsibilities

• Assist customers on the shop floor and answer product questions.
• Provide confident recommendations and sell new food products to customers.
• Use store digital tools to enhance service and speed up checkout processes.

Skills

Customer service

Team player

Digital tools

Job description

All the details

Work Pattern

Week 1

Monday: 04:30-08:30

Tuesday: 04:30-08:30

Friday: 04:30-08:30

Saturday: 04:30-08:30

Week 2

Sunday: 06:00 - 10:00

Monday: 04:30-08:30

Wednesday: 04:30-08:30

Friday: 04:30-08:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.


• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.


• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.


• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.