Customer Assistant

Marks & Spencer Plc; Berwick-upon-Tweed; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in the Food section is seeking a Customer Assistant to support customers with knowledge of food products and to deliver fast, friendly service during peak periods.

You’ll be flexible to work across store areas, be digitally confident with Sparks App and in-store devices, and thrive in a high‑pressure retail environment while helping drive sales.

Qualifications

• No formal qualifications required; enthusiasm and customer focus essential.
• Willingness to work across store areas and shifts.
• Digital confidence with tools like Sparks App.

Responsibilities

• Deliver five-star service at pace in a busy store.
• Advise on products and upsell food ranges.
• Use Sparks App and in-store devices to help customers.
• Maintain a clean, welcoming store environment.

Job description

Work Pattern
Monday 08:00 - 16:30
Tuesday 08:00 - 16:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

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