Customer Assistant

Marks & Spencer Plc; Derbyshire Dales; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in our Food section to deliver five-star service at pace. You will be at the frontline, helping customers and consistently offering the latest food products. You’ll use Sparks App and in-store devices to enhance shopper experiences and work across store areas as required.

Flexibility is essential as shifts vary and peak times demand resilience. A team player attitude and a willingness to roll up sleeves will help you thrive in this

Qualifications

• Frontline retail experience helpful.
• Ability to work under pressure during peak periods.
• Comfortable using digital tools and devices in-store.
• Willingness to cover varying store areas and shifts.

Responsibilities

• Provide five-star service at pace to customers.
• Confidently recommend and sell new food products.
• Assist customers and help drive store sales growth.
• Adapt to different store areas as required.

Skills

Customer service

Team player

Flexible

Digital tools

Tools

Sparks App

Job description

Work Pattern
Sunday 12:00-16:00
Monday 12:00-16:00
Tuesday 12:00-16:00
Wednesday 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas