Customer Assistant

Marks & Spencer Plc; Livingston; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section on a part-time basis. You will be frontline, delivering five-star service while confidently advising on our latest food products.

Flexibility is essential as shifts vary and there may be extended hours in December. You will work with digital tools like the Sparks App to ensure customers get what they want when they need it.

Qualifications

• Experience in delivering high-quality customer service in a fast-paced environment.
• Able to work as part of a team and contribute to a positive store atmosphere.
• Willingness to be flexible with shifts and store duties.
• Comfortable using store digital tools to assist customers.

Responsibilities

• Assist customers on the shop floor, helping them find products and answer questions.
• Recommend and upsell food products to meet customer needs.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Be available to work across different areas of the store as needed.

Skills

Customer service

Team player

Flexible

Digital tools

Tools

Sparks App

Job description

Work Pattern
Tuesday 17:00 - 21:00
Wednesday 13:00 - 17:00
Thursday 18:00 - 22:00
Saturday 12:00 - 16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas