Customer Assistant

Buzz Bingo; Scotland; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking a Customer Assistant to provide exceptional service at their Aberdeen Club. This role offers a flexible 20-hour contract over 7 days, including evenings and weekends. As a vital part of the team, you will build relationships with customers and ensure a welcoming environment. With a focus on personal growth and well-being, the company offers a range of benefits, including access to mental health resources and training opportunities. If you are passionate about customer service and want to make a difference, this is the perfect opportunity for you.

Benefits

Wellbeing app for remote access to GP

Thrive App for mental wellbeing

Online financial expert

Apprenticeships

Digital learning platform

In-house training

Access to Mental Health Advocates

4 weeks Annual Leave plus Public Holidays

50% off bingo tickets, food & soft drinks

Pension Scheme

Qualifications

• Experience in delivering first class customer service in a face-to-face role.
• Outstanding communication skills adaptable to different situations.

Responsibilities

• Build rapport and relationships with Customers.
• Support with various tasks across all areas of the Club.
• Create a Safer Gambling Environment for Customers and Colleagues.

Skills

Customer Service

Communication Skills

Cash Handling

Flexibility

Education

High School Diploma

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Aberdeen Club offering a 20 hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• My Eva an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+