Customer Assistant

Bada Bingo; Aberdeen City; On-site; GBP 20,000 - 24,000; Part time

Job summary

In einem dynamischen Umfeld suchen wir einen engagierten Kundenassistenten, der leidenschaftlich daran interessiert ist, außergewöhnlichen Service zu bieten. Diese Rolle erfordert Flexibilität und die Fähigkeit, in verschiedenen Bereichen des Clubs zu arbeiten, während Sie gleichzeitig Beziehungen zu unseren Kunden aufbauen. Sie werden Teil eines unterstützenden Teams, das Wert auf persönliche Entwicklung und Wohlbefinden legt. Mit einer Vielzahl von Schulungs- und Unterstützungsangeboten, einschließlich mentaler Gesundheitsressourcen, sind Sie bestens gerüstet, um in dieser aufregenden Position zu glänzen und einen positiven Einfluss auf das Kundenerlebnis zu haben.

Benefits

Help@Hand – Wellbeing App

Thrive App für mentale Gesundheit

Online Finanzexperte

Buzz Brights Apprenticeships

Zugang zu digitalen Lernplattformen

In-house Training

4 Wochen Jahresurlaub plus Feiertage

50% Rabatt auf Bingo-Tickets und Essen

Pensionsplan

Qualifications

• Erfahrung im persönlichen Kundenservice, vorzugsweise in der Gastronomie oder im Einzelhandel.
• Ausgezeichnete Kommunikationsfähigkeiten, anpassbar an verschiedene Situationen.

Responsibilities

• Aufbau von Beziehungen zu Kunden und Unterstützung in verschiedenen Clubbereichen.
• Sicherstellung eines sicheren Spielumfelds für alle Kunden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zahlenverständnis

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our AberdeenClub offering a 20hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+