Customer Assistant

Buzz Group Careers; North Shields; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

4 weeks Annual Leave

Buy Holidays Salary Sacrifice Scheme

Staff discount 50% off bingo tickets,

Life Assurance

Pension Scheme

In-house Training

Mental health support

Job summary

Buzz Group Careers is seeking a Customer Assistant for our South Shields Club on a 16-hour contract, fully flexible across 7 days, including evenings and weekends.

You’ll deliver friendly, personalised service with a focus on accuracy and safety, greeting customers and helping to create a welcoming environment in line with our high standards.

Qualifications

• Experience delivering first class, personalised customer service in face-to-face settings.
• Excellent communication skills adaptable to different situations.
• Experience handling cash and basic numeracy knowledge.
• Willingness to follow company policies and standards.

Responsibilities

• Build rapport and relationships with Customers.
• Assist across front of house, sales, treasury, bar area and kitchen, including general housekeeping throughout the Club.
• Support with other duties as requested by the line manager.
• Ensure a Safer Gambling Environment across all channels: online, in club and live.

Skills

Customer service

Communication

Cash handling

Policy compliance

Job description

Vacancy Ref – AM1711009SouCA

Customer Assistant

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our South Shields Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit The Jackpot With Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities As Part Of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+