Customer Assistant

Co-op Group; Leven; On-site; GBP 40,000 - 60,000; Part time

Job summary

A grocery retailer in Scotland is seeking Customer Team Members to provide excellent service and support colleagues. Responsibilities include assisting customers, maintaining store safety, and engaging with the community. Applicants should possess strong people skills, flexibility in working hours, and a commitment to quality service. This part-time position offers training, discounts, and a range of benefits.

Benefits

30% discount on Co-op products

Pension with 10% employer contribution

Virtual healthcare services

31 days holiday (pro rata)

Full, paid training

Employee assistance service

Qualifications

• Genuine care for customer needs.
• Great people skills and relationship-building.
• Positive approach to change and problem-solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly service and respond to queries.
• Support store colleagues and solve problems.
• Ensure store safety and legality.
• Introduce new products and services.
• Engage with local community activities.

Skills

Customer service

Teamwork

Problem-solving

Flexibility

Job description

Customer Team Member

Location: 285 Methilhaven Road, Metillhaven, Methil, KY8 3HP

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Responsibilities

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

Requirements

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

We offer a range of benefits, including:

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Diversity and Inclusion

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

We're committed to making reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can also find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to making our workplaces inclusive and respectful of all employees.