Customer Assistant

Buzz Bingo; Grimsby; On-site; GBP 20,000 - 25,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenassistenten, der in einem dynamischen Umfeld arbeitet. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, erstklassigen Kundenservice zu bieten. Mit flexiblen Arbeitszeiten und einem unterstützenden Team können Sie Ihre Fähigkeiten weiterentwickeln und gleichzeitig in einer freundlichen Umgebung arbeiten. Profitieren Sie von einer Vielzahl von Vorteilen, einschließlich Schulungen und einem großzügigen Urlaubsanspruch. Wenn Sie eine Leidenschaft für den Kundenkontakt haben und in einem abwechslungsreichen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wohlbefinden-App für Mitarbeiter und Familie

Thrive App für mentale Gesundheit

Online-Finanzexperte

Buzz Brights Ausbildungsprogramme

Zugang zu Online-Kursen

In-House Schulungen

Vier Wochen Urlaub plus Feiertage

50% Rabatt auf Bingo-Tickets und Essen

Pensionsplan

Qualifications

• Erfahrung im Kundenservice, idealerweise in der Gastronomie oder im Einzelhandel.
• Fähigkeit, in verschiedenen Situationen zu kommunizieren und zu interagieren.

Responsibilities

• Aufbau von Beziehungen zu Kunden und Gewährleistung eines hervorragenden Service.
• Flexibilität in verschiedenen Bereichen des Clubs, einschließlich Front Office und Küche.

Skills

Kundenservice

Kommunikationsfähigkeiten

Numerische Fähigkeiten

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Grimsby Club, offering a 16-hour contract that is fully flexible over 7 days, including evenings and weekends.

The Role You'll Play

As a Customer Assistant, you will go above and beyond to provide exceptional service to our customers. You will always do the right thing by looking after our customers, as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• A physical and mental wellbeing app for you and your family, providing fast remote access to a GP for advice and more.
• Thrive App for your mental wellbeing, approved by the NHS.
• My Eva, an online financial expert to help with money-related matters.
• Buzz Brights Apprenticeships.
• Buzz Learning, our digital learning platform with access to hundreds of online courses.
• In-house training in fire safety, food safety levels 1 & 2, COSHH, and more.
• Access to trained mental health advocates for advice on mental wellbeing.
• Four weeks of annual leave plus public holidays (prorated for part-time colleagues).
• Staff discount of 50% off bingo tickets, food, and soft drinks.
• Pension scheme.

Your Responsibilities as Part of Our Team

• Build rapport and relationships with customers.
• Be flexible across all areas of the club, including front of house, book sales, treasury, machines, bar area, kitchen, and general housekeeping, ensuring high presentation standards.
• Support with other duties as requested by the line manager.
• Create a safer gambling environment for all customers and colleagues across all channels: online, in-club, and live.

The Winning Combination We're Looking For

• Experience in delivering first-class, personalized customer service in face-to-face roles, preferably in hospitality, retail, or leisure environments.
• Outstanding communication skills adaptable to different situations.
• Experience handling cash and basic numeracy skills.
• Confidence in challenging processes and ensuring all customers follow company policies and standards.

Applicants must be 18+