Customer Assistant

Bada Bingo; Kingston upon Hull; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Assistant to join their Hull Club. This role offers a flexible 16-hour contract, allowing you to work across various shifts, including evenings and weekends. You will be the face of the company, providing exceptional service and building relationships with customers. With a focus on personal and professional growth, this opportunity comes with numerous benefits, including mental wellbeing support, in-house training, and generous staff discounts. If you are passionate about customer service and want to thrive in a supportive environment, this role is perfect for you.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Online financial expert access

Buzz Brights Apprenticeships

Access to digital learning platform

In-house Training

Access to Mental Health Advocates

4 weeks Annual Leave

50% off bingo tickets, food & drinks

Pension Scheme

Qualifications

• Experience in delivering first-class customer service in a face-to-face role.
• Outstanding communication skills adaptable to various situations.

Responsibilities

• Build rapport and relationships with Customers.
• Support with various tasks across all areas of the Club.
• Create a Safer Gambling Environment for all Customers.

Skills

Customer Service

Communication Skills

Cash Handling

Flexibility

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Hull Club offering a 16-hour contract which is fully flexible over 7 days, including evenings and weekends. Please note you can work until 2.00am when events are on.

The Role You’ll Play

As a Customer Assistant, you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first-class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Kitchen or catering experience would be an advantage
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+