Customer Assistant

Bada Bingo; Coventry; On-site; GBP 20,000 - 25,000; Part time

Job summary

Une entreprise dynamique propose un poste de Customer Assistant à Coventry. En tant que membre de l'équipe, vous serez responsable de fournir un service exceptionnel aux clients et d'effectuer diverses tâches. Les avantages comprennent des programmes de bien-être, une formation interne et des remises sur les activités. Rejoignez-nous et contribuez à créer une ambiance accueillante et dynamique.

Benefits

Help@Hand - App de bien-être

Thrive App - Bien-être mental

Apprentissages Buzz Brights

Reconnaissance Buzz Brilliance

Accès à des cours en ligne

Formation en interne

4 semaines de congés annuels

Remise sur les tickets de bingo et nourriture

Programme de recommandation

Assurance vie

Qualifications

• Expérience en service client face à face, de préférence en hôtellerie ou vente.
• Compétences en communication adaptées à différentes situations.
• Confiance pour faire respecter les politiques de l'entreprise.

Responsibilities

• Construire des relations avec les clients.
• Être flexible sur les tâches dans toutes les zones du Club.
• Créer un environnement de jeu sûr pour tous.

Skills

Customer Service

Communication

Numeracy

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Coventry SavoyClub offering a 20hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+