Customer Assistant

Retail Human Resources plc; Gloucester; On-site; Full time

Job summary

Join a leading grocery retailer as a Customer Assistant in Gloucester. You will provide excellent customer service, manage stock deliveries, and ensure the store's tidiness. With competitive hourly wages, a supportive team, and opportunities for growth, this role offers a fulfilling career in retail.

Benefits

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Enhanced family leave

Long service award

Qualifications

• Experience in a fast-paced environment is preferred.
• Excellent customer service skills are mandatory.
• Ability to be flexible with shifts.

Responsibilities

• Assist customers with inquiries and requests.
• Restock shelves and work deliveries as needed.
• Maintain cleanliness and organization of the store.

Skills

Customer Service

Flexibility

Teamwork

Job description

What you'll do

Summary

Starting from £12.75 per hour | Up to 25-hour contract | 5am starts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined, and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming, and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy, and organized, working closely with your retail colleagues to ensure every customer receives the service they deserve.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed here — you could even become a Freshness, Non-Food, or Bakery Specialist.

What you'll do

• Be a Lidl expert, helping our customers with their questions, queries, and requests
• Efficiently work deliveries as they arrive in store
• Passionately provide excellent customer service
• Proactively keep the bakery topped up by baking fresh goods
• Expertly merchandise and maintain our middle aisles of Non-Food products

What you'll need

• Experience working in a fast-paced environment
• Excellent customer service skills
• Flexibility to start a shift early or finish late
• A positive approach to changing priorities
• Drive and passion to work hard and make your store a success
• A smile on your face and a friendly manner to inspire your team and help our customers

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to get more out of your career, and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and, if requested, a satisfactory Disclosure and Barring Service check.