Customer Assistant

Cotswolds Designer Outlet; Tewkesbury; On-site; GBP 22,000 - 26,000; Part time

Job summary

Un détaillant renommé cherche des collègues dédiés au service client pour le Cotswolds Designer Outlet. Le rôle implique d'aider activement les clients, de maintenir des standards élevés de service et de travailler dans un environnement inclusif. Une opportunité enrichissante avec des horaires variés et des formations aux outils numériques.

Benefits

20% de réduction après la période d'essai

Accès à notre hub de bien-être

Qualifications

• Engagement à offrir un service client exceptionnel.
• Capacité à recevoir et agir sur les retours.
• Adaptabilité aux situations changeantes.

Responsibilities

• Servir efficacement les clients au point de vente.
• Maintenir la propreté et le rangement du magasin.
• Engager les clients pour comprendre leurs besoins.

Skills

Service client

Attention aux détails

Capacité à écouter

Capacité numérique

Job description

Contract details: Permanent roles various hours from 30 hours to 20.5 hours a week across 4 and 3 days working. This includes alternate weekend working with a mix of AM and PM cover.

Location

Cotswolds Designer Outlet Tewkesbury

Purpose

To deliver great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering the most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact!

We are committed to an active inclusion, diversity and equal opportunities policy, which starts with our recruitment and selection process and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

• £12.60 per hour
• 20% discount after successful completion of the probation period.
• Access to our Wellbeing hub.

How to apply

Please send your CV and covering letter to:

[e-mail]