Customer Assistance Coordinator

TN United Kingdom; Birmingham; Hybrid; GBP 28,000; Full time

Job summary

An established industry player is seeking a Customer Assistance Coordinator to join their dynamic team in Birmingham. This role offers a unique opportunity to support customers requiring roadside assistance, ensuring a smooth and reassuring experience during stressful situations. With a hybrid working model and a focus on employee growth, you will be part of a global organization that values its staff. If you possess strong communication skills and a customer-focused approach, this position is perfect for you.

Benefits

Pension Scheme

Private Medical Cover

Life Assurance

Flu Vaccinations

Free Roadside Assistance

Travel Insurance Discounts

Interest-Free Season Ticket Loan

Paid Volunteering Days

Employee Assistance Programme

Recognition & Rewards

Qualifications

• Strong verbal communication and listening skills are essential.
• Experience in customer service, call centres, or emergency services is required.

Responsibilities

• Respond to customer calls professionally and efficiently.
• Manage assistance cases proactively to ensure timely service.
• Communicate updates clearly to customers.

Skills

Verbal Communication

Listening Skills

Customer Focus

Problem Solving

Task Management

Education

Experience in Customer Service

Understanding of Roadside Assistance

Job description

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Customer Assistance Coordinator, Birmingham

Client: AWP Assistance UK Ltd

Location: Birmingham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 8255fbd5113b

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Job Title: Customer Assistance Coordinator

Department: Roadside

Location: Birmingham (Centre City House, Hill Street, B5 4US)

Salary: £27,013.60

Bonus: £2,045 performance bonus

Start Date: June/July

The Role:

As a Customer Assistance Coordinator, you’ll support customers requiring roadside assistance, providing prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team aiming to deliver a smooth and reassuring experience during stressful situations.

This is a great opportunity to join a global organization that values its employees and offers growth opportunities.

Hours & Working Pattern:

This is a 35-hour/week position with shifts between 7:00 AM – 6:00 PM, Monday to Sunday. The role follows a hybrid working model with provided IT equipment (PC, dual monitors, keyboard, mouse). A stable landline connection is required for remote work.

You Will:

• Respond to customer calls professionally, empathetically, and efficiently
• Manage assistance cases proactively to ensure timely service
• Communicate updates clearly to customers
• Follow call guidelines and procedures to meet quality standards
• Collaborate with team and management to improve service

About You:

• Strong verbal communication and listening skills
• Customer-focused with a calm, solutions-driven approach
• Ability to use multiple systems and manage tasks simultaneously
• Flexible hours, including weekends and bank holidays
• Reliable home working setup
• Experience in customer service, call centres, or emergency services
• Understanding of roadside assistance or motor claims

Staff Benefits:

At Allianz Partners, we support your growth and reward your skills, offering:

• Pension Scheme: Auto-enrolled from the next month with 4% employee and 4% employer contributions, plus a 2.5% match after 1 year
• Private Medical Cover
• Life Assurance: 4x your annual salary
• Flu Vaccinations & Eye Care Vouchers
• Free Roadside Assistance: After 6 months' probation
• Travel Insurance at a discounted rate
• Interest-Free Season Ticket Loan after probation
• 3 Paid Volunteering Days per Year after 12 months
• Discounts on Allianz products and retail/lifestyle brands
• Employee Assistance Programme (EAP): 24/7 support for wellbeing, legal, financial matters
• Recognition & Rewards for high performance and long service

About Allianz:

Allianz Group is a trusted global insurance and asset management company. We value our employees and foster an inclusive environment where everyone can grow and contribute to a better future.

Allianz Partners specializes in insurance and assistance solutions across travel, mobile, digital risks, health, life, and automotive sectors. We care for our customers and our employees, investing in their development.

We are committed to diversity and inclusion, welcoming applications regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.