Customer and Trading Manager

Sainsbury's; Coventry; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Customer & Trading Manager to lead store operations and inspire a motivated team. This role focuses on delivering exceptional customer service while managing performance and schedules. You will play a vital role in creating a diverse and energized environment, ensuring essential products are available, and supporting your team through effective coaching. With a commitment to innovation and flexibility, this position offers a unique opportunity to shape the customer experience and drive sales in a fast-paced retail setting.

Benefits

15% Discount Card

Annual Bonus Scheme

Retirement Savings Plan

Discounted Shares

Cycle to Work Scheme

Special Offers on Gym Memberships

Qualifications

• Experience in managing and motivating a diverse team.
• Ability to communicate effectively and listen responsively.

Responsibilities

• Oversee store operations, including cash management and stock replenishment.
• Coach colleagues to provide excellent service and drive sales.

Skills

Team Management

Performance Management

Customer Service

Commercial Acumen

Planning and Prioritization

Tools

Technology Utilization

Job description

Customer & Trading Manager

As a Customer & Trading Manager, you’ll oversee every aspect of the store – from opening and closing, cashing up, managing performance and schedule planning, to ensuring essential products are available for our customers. You’ll support your close-knit team by replenishing stock, taking deliveries, and serving at the checkouts, helping them deliver a 'wow' service to our customers.

You will be a role model, always ready to support and influence. Your focus will be on creating and managing a diverse, motivated, and energized team who love what they do. You’ll coach colleagues to provide excellent service and work together to drive sales. A great planner with strong prioritization skills and commercial acumen, you’ll have the flexibility to support different locations at different times when needed.

Retail experience isn’t essential, but the right person is – an inspiring manager who works at pace, listens responsively, and communicates effectively, keen to utilize new technology. Our values make us different – there’s no uniform because we want you to be yourself. We offer many benefits, including:

• A discount card after 12 weeks for you and a second user, giving 15% off your Sainsbury’s shopping for five days every pay period and 10% off at Sainsbury’s, Argos, and Habitat throughout the year.
• An annual bonus scheme rewarding your contribution to our success.
• A retirement savings plan with company match up to 7.5%.
• Discounted shares through our Sainsbury’s Sharesave scheme.
• Cycle to work scheme to hire a new bike and cycling gear.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Click apply to start your Sainsbury’s journey.