Customer and Trading Manager - Nightshift

Sainsbury's; Peterborough; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer and Trading Manager for night shifts. This role is pivotal in ensuring efficient store operations during the night, overseeing deliveries, and preparing the store for the next day. With a focus on developing retail management skills, you will lead a dedicated team, ensuring exceptional customer service and operational excellence. The company offers a supportive environment with comprehensive training and numerous development opportunities, making it an ideal position for those looking to advance their careers in retail management. Join a team that values diversity and inclusion while enjoying competitive benefits and a nightshift premium.

Benefits

Nightshift premium up to £4,500

10% shopping discount

Free food and hot drinks

Generous holiday leave

Pension scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Strong leadership skills to motivate and inspire the team.
• Ability to manage shift operations efficiently.

Responsibilities

• Oversee deliveries and restock shelves during night shifts.
• Manage team performance and ensure smooth operations.

Skills

Team Leadership

Retail Management

Customer Service

Resource Planning

Education

Experience in Retail Management

Job description

Customer and Trading Manager - Nightshift

Pay: Competitive

Location: Peterborough, England

Employment type: Full-Time

Job Description

Req#: 301632

Night shift is a crucial time for our store operations. You will oversee deliveries, restock shelves, and prepare the store for the next day. This role is ideal for developing or advancing your retail management skills, as it involves leading the overnight team and managing in-store activities during your shift. Comprehensive training will support your confidence in team leadership, resource planning, and customer satisfaction.

What you’ll be doing

Our purpose is to serve and assist every customer through our passion for food.

Your team will restock shelves, handle warehouse deliveries, and assist with online order picking overnight. Your responsibility is to ensure everything is ready for the morning, managing shift operations efficiently, overseeing team performance, and demonstrating organized, inclusive leadership.

We recognize that night shifts may not suit everyone. An additional annual premium of up to £4,500 is offered to eligible nightshift managers.

During your shift, you will be responsible for smooth operations. You will plan shift patterns and activities in collaboration with other managers and ensure a thorough handover at shift end.

We provide ample support to enable effective management, fostering teamwork that enhances customer experience.

Who you are

This role offers a great entry point into retail management or an opportunity to develop existing skills. Your ability to motivate and inspire your team will be key to delivering exceptional customer service.

Our structure ensures management presence across all opening hours, allowing staff and customers to seek help or provide feedback. We are committed to diversity and inclusion, supporting a team where everyone feels valued.

How you can develop

Upon joining, you will receive a tailored induction and training plan, supported by your manager for performance development and skill enhancement. Opportunities for growth are plentiful—let us know when you're ready for more responsibilities. As part of the Sainsbury’s family, you will have numerous development options.

What we’ll give you

Salary depends on experience, store size, complexity, and location. Benefits include:

• Nightshift premium—up to £4,500 annually for eligible roles
• 4-night workweek for full-time nightshift managers
• 10% shopping discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on paydays
• Free food and hot drinks in stores
• Generous holiday, maternity, and paternity leave
• Pension scheme with 4-7.5% employer contributions
• Sainsbury’s share scheme at discounted rates
• Wellbeing support including counseling and legal advice
• Colleague networks for support and development
• Cycle to Work scheme for bike and equipment hire
• Special offers on gym memberships, holidays, and retail vouchers

Click ‘apply’ to begin your Sainsbury’s journey.

About the company

Sainsbury's offers online shopping for groceries, clothing, homewares, electricals, and more. We are committed to helping everyone eat better.