Support Services Assistant

Isle of Man Government; Douglas; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Annual leave + holidays

Flexi-time

Pension schemes

Training access

Gym discounts

Counselling service

Career break option

Cycle to Work

Staff canteen

Job summary

The Income Tax Division of Isle of Man Public Service is seeking a Support Services Assistant to help keep essential services running smoothly behind the scenes. You will process incoming post, emails and documents, maintain filing systems and prepare outgoing correspondence.

Working as part of a multifunctional team, you’ll move between tasks as workloads change, demonstrating reliability and attention to detail in a busy public office environment.

Job description

About the role

Could you help keep essential services running smoothly behind the scenes? As a Support Services Assistant within the Income Tax Division, you’ll play an important part in the day-to-day running of the team, accurately processing incoming post, emails and documents, maintaining filing systems and preparing outgoing correspondence.

Working as part of a multifunctional team, you’ll take on a varied range of responsibilities and move between different tasks as workloads and priorities change. From scanning and archiving documents to making sure information reaches the right team or officer, your organisation and attention to detail will help keep everything running efficiently.

No formal qualifications are required, so if you’re reliable, self-motivated and confident using basic computer applications, this could be a great opportunity to gain valuable experience and develop your skills within a busy office environment.

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
• Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

Please note a relocation package is not available for this role.

Interviews are expected to take place on 18 & 19 November 2026.