Customer Service Officer

Isle of Man Public Service Careers; Douglas; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Salary increases annually

Generous annual leave plus Bank Hols

Flexi-time scheme

Pension arrangements (final scheme/DC)

Learning and development access

Gym and swimming access

Counselling and welfare services

Career break eligibility after 3 years

Cycle to Work scheme

Staff canteen access

Job summary

The Isle of Man Public Service Careers is seeking a Customer Service Officer within Social Security. You will assess benefit claims, review evidence, calculate entitlements and process payments while providing one-to-one support to customers.

Working in a fast-paced team, you’ll manage a varied workload, respond to enquiries, maintain accurate records and make informed decisions to ensure claims are processed efficiently and correctly.

Qualifications

• Organised and customer-focused with attention to detail.
• Ability to assess claims, review evidence and calculate entitlements.
• Capable of handling a varied workload and maintaining accurate records.

Responsibilities

• Assess benefit claims and review supporting evidence.
• Calculate entitlements and process payments.
• Provide one-to-one customer support and respond to enquiries.

Skills

Customer service

Organisational skills

Decision making

Job description

About the role

Are you organised, customer-focused and confident making accurate decisions? As a Customer Service Officer within Social Security, you'll assess benefit claims, review supporting evidence, calculate entitlements and process payments, while providing one-to-one support to customers.

Working as part of a fast-paced team, you'll manage a varied workload, respond to enquiries, maintain accurate records and make informed decisions to ensure claims are processed efficiently and correctly.

You'll enjoy a role that combines problem solving, customer interaction and responsibility. Through supporting customers and making informed decisions, you'll play an important part in delivering an efficient, professional service that people can rely on. Put your customer service, organisation and attention to detail skills to good use in a role where every day brings new challenges, your decisions matter, and your work helps deliver essential support to people across the Isle of Man.

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years' service.
• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
• Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees' wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

Please note a relocation package is not available for this role.