Customer Advisor - TradePoint

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team, engaging with trade members daily and fostering meaningful relationships. This role emphasizes communication and teamwork, allowing you to help customers find the right products and services while contributing to a diverse and inclusive workplace. With a commitment to your personal development and well-being, this opportunity offers a competitive salary, generous holiday allowance, and various benefits aimed at supporting your overall wellness. If you're passionate about making a difference and enjoy working in a collaborative environment, this role is perfect for you.

Benefits

Competitive Salary

Award-winning Pension Scheme

ShareSave Options

6.6 Weeks Holiday

Employee Assistance Programme

Shopping Discounts

Colleague Wellbeing Benefits

Qualifications

• Great communicator and team player with adaptability.
• Ability to build relationships and identify business opportunities.

Responsibilities

• Engage with trade members and recommend products/services.
• Help trade members find value through promotions.

Skills

Communication Skills

Teamwork

Customer Relationship Management

Flexibility

Job description

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Role Overview

The heart of the Tradepoint counter, you’ll engage with all kinds of trade members daily. You’ll take ownership of your TradePoint members, getting to know them and their businesses through meaningful conversations. This positions you well to recommend the right products and services for them.

What We Need

A great communicator and team player who can work well with colleagues and customers. You should adapt your approach to different situations, build relationships with customers, and identify new business opportunities. You’ll enjoy helping trade members find value through promotions and signing up for our trade loyalty scheme. Continuous development of your skills through training and learning from others is important to you. You should be flexible to work on a rota that includes weekends, evenings, and bank holidays.

What’s in It for You?

Join a valued team where your individuality is appreciated. We are committed to diversity and inclusion, making B&Q more representative of the communities we serve, where everyone feels they belong and has equal opportunities. You will have access to networks supporting our colleagues and allies, emphasizing our focus on diversity.

We recognize wellness varies for everyone and aim to support your wellbeing through a range of benefits, including a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more. We also provide generous breaks to ensure you stay refreshed and perform at your best.

Additional Support

To support you during the application or interview process, please contact us for any recruitment adjustments.